Refund and Returns Policy

1. General Policy

At findplaces, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• Products that show signs of wear, damage, or missing accessories are not eligible for a refund or exchange.

2.3. Non‑Refundable Items

The following items are excluded from refunds or returns:

• Digital downloads or downloadable content.
• Gift cards and vouchers.
• Personalized or custom‑made products.

3. How to Initiate a Return or Refund

3.1. Contact Us

To start the process, email us at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number.
• Reason for the return or refund.
• Photos of the item, if applicable.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us.

4. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all shipping costs associated with returning the product. We recommend using a trackable shipping service and retaining proof of shipment.

5. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7‑10 business days. The refund amount will reflect the purchase price, excluding any original shipping fees.

6. User Responsibilities

By placing an order on findplaces, you agree to:

• Provide accurate contact and shipping information.
• Comply with the return timeline and condition requirements.
• Cover any applicable return shipping expenses.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: